Information and Communications Technology (ICT) NGO job requirements typically include a combination of a relevant degree (like Computer Science or IT), 2-3 years of professional experience, and strong technical skills in areas such as networking, hardware maintenance, and Microsoft Office applications. Soft skills like problem-solving, communication, teamwork, and cultural sensitivity are also crucial for working in a cross-cultural and humanitarian environment.
Technical skills and experience
Education: A university degree in Information Technology, Computer Science, or a related field, or a combination of relevant experience and a high school diploma.
Professional experience: At least 2-3 years of professional experience in an IT role, with experience in an NGO or international organization being a plus.
Operating systems: Advanced knowledge of Windows operating systems (e.g., Windows 7, Windows 10/11).
Hardware: Experience with troubleshooting and maintaining PCs, laptops, printers, routers, and servers is often required.
Software: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) is essential. Knowledge of specific software like Microsoft 365, antivirus software, and database management systems (SQL, Power BI) is often beneficial.
Networking: Experience with network administration, including installing and maintaining connectivity and servers.
Soft skills and other qualifications
Communication: Strong written and verbal communication skills are needed to explain technical issues to non-technical staff and create reports.
Teamwork: The ability to work collaboratively with colleagues from diverse backgrounds is important in an NGO setting.
Problem-solving: Excellent analytical and problem-solving skills to address technical issues efficiently.
Cultural sensitivity: Sensitivity and respect for cultural differences, especially in a humanitarian or cross-cultural setting.
Flexibility: Adaptability to work in challenging and dynamic environments.
Language: Fluency in English is often mandatory, with other languages being an asset.
Other requirements: Depending on the specific role, there may be requirements for background checks, a valid work permit, and medical certification.